SHIPPING POLICY

Effective Date: July 15, 2026

Thank you for shopping with Coastal Social. Every order is packed with care, and we're committed to getting your pieces to you as quickly as possible.

Order Processing

Most orders are processed within 2–5 business days after your purchase.

During product launches, seasonal collections, holidays, or special events, processing times may be slightly longer. If there is a significant delay, we'll notify you via email.

Please note that processing time is separate from shipping time.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

From time to time, Coastal Social may offer free shipping promotions on qualifying orders.

Domestic Shipping

We currently ship within the United States.

Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Local Pickup

If local pickup is available for select events or merchandise launches, pickup details will be provided at checkout or communicated via email.

Pre-Orders

Occasionally, Coastal Social may release limited-edition or pre-order items.

If your order includes a pre-order product:

  • Production timelines will be listed on the product page.

  • Your order will ship once the pre-order item becomes available.

  • If your order contains both in-stock and pre-order items, everything may ship together unless otherwise stated.

Multiple Shipments

To ensure the quickest delivery, some orders may arrive in separate shipments at no additional cost to you.

Shipping Delays

While we do our best to meet estimated delivery dates, Coastal Social is not responsible for delays caused by:

  • Weather

  • Carrier delays

  • Natural disasters

  • Holidays

  • Incorrect shipping information

  • Circumstances beyond our control

Incorrect Shipping Address

Please double-check your shipping information before placing your order.

Coastal Social is not responsible for packages shipped to an incorrect address provided during checkout

If you notice an error, contact us immediately at hello@clubcoastalsocial.com. While we'll do our best to help, we cannot guarantee changes once an order has been processed.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Coastal Social is not responsible for lost, stolen, or misplaced packages.

If your tracking indicates delivery but you cannot locate your package, we recommend:

  • Checking with neighbors or household members

  • Looking around your delivery location

  • Contacting the shipping carrier directly

If you still need assistance, we're happy to help point you in the right direction.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery at hello@clubcoastalsocial.com.

Please include:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

We'll review your request and work with you to find the best solution.

International Shipping

At this time, Coastal Social ships within the United States only.

We hope to expand internationally in the future.

Questions

If you have any questions about your shipment or need assistance with your order, we'd love to help.

Email: hello@clubcoastalsocial.com