RETURNS & EXCHANGES POLICY

Effective Date: July 15, 2026

At Coastal Social, we hope you love every piece you receive. If something isn't quite right, we're here to help.

Return Eligibility

We gladly accept returns of eligible merchandise within 14 days of delivery.

To qualify for a return, items must be:

  • Unworn

  • Unused

  • Unwashed

  • In their original condition

  • With all original tags and packaging (if applicable)

Items that do not meet these requirements may not be eligible for a refund.

Final Sale Items

The following items are considered final sale and are not eligible for return or exchange:

  • Limited-edition collections

  • Event tickets

  • Gift cards

  • Clearance or sale items

  • Personalized or custom products

  • Any item marked "Final Sale" on the product page

Exchanges

If you need a different size or would like to exchange an eligible item, please email us within 14 days of delivery.

Exchanges are subject to product availability. If your requested item is no longer available, we'll issue a refund to your original payment method once your return has been received and approved

How to Start a Return

To begin a return, please contact us at:

hello@clubcoastalsocial.com

Include:

  • Your order number

  • The item(s) you'd like to return or exchange

  • Reason for the return

If your return is approved, we'll provide instructions for sending your item back.

Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent

  • Your item arrived damaged

  • Your item arrived defective

We recommend using a trackable shipping service, as Coastal Social cannot guarantee receipt of returned packages.

Refunds

Once your return has been received and inspected, we'll notify you by email regarding the status of your refund.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@clubcoastalsocial.com.

Please include:

  • Your order number

  • Photos of the item

  • Photos of the packaging

We'll work quickly to make it right.

Lost or Stolen Packages

Coastal Social is not responsible for packages that have been marked as delivered by the shipping carrier but are subsequently lost or stolen.

If this happens, we recommend contacting the shipping carrier directly. If you need assistance, we're happy to help guide you through the process.

Event Tickets

Unless otherwise stated, event registrations and tickets are non-refundable.

If an event is canceled by Coastal Social, registered attendees will be notified and provided with available options, which may include a refund, credit, or transfer to a future event.

Questions?

If you have any questions about your order, we're always happy to help.

Coastal Social

Email: hello@clubcoastalsocial.com